I Really Hate eSupport

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I really feel that my ballon has lost all its air when I have go to eSupport to get a question answered.

You want to deal personally with someone, and it is impossible to get in touch with them. Instead they send you to eSupport.

What a crock. Everything starts out perfect when you first deal with someone offering you his on line business. They are all attentive and helpful until you have paid them and then have a question. They tell you to open an "inquiry ticket" and someone will be in touch shortly to answer your question. The first thing you must do is learn how to use eSpport.

Maybe I am old school, but it comes back to customer service. There is, and yet there isn't. There is, if you understand that you have to stand in line, and there isn't if you don't understand.

I didn't have to stand in line to pay my money to them. They took it quicker than a well greased lightning bolt, and now that they have it, they say to me, "ahh, so you have a question, well wait until someone can attend you because we are too busy collecting money."